Are you planning to stay at the Grand Hôtel Français in the near future and need more information?
Here you’ll find answers to common questions we receive from our guests.
If you don’t see what you’re looking for, contact us and we’ll get back to you as soon as possible!


Are you able to store luggages before our room is ready or after check-out?

Yes, we can store luggage before and after checkout, free of charge.

Could it be possible to have an additionnal bed?

If you would like an extra bed in your room, we will be happy to provide one at an additional cost of €50 per night & per room. Only some rooms allow an extra bed. If you would like one, please ask our team:

Do you have rooms for people with reduced mobility?

We have two wheelchair-accessible bedrooms, one on the ground floor and a second on the 2nd floor, with a wide entrance door and bathroom door. The accessible bathroom has handles in the shower and next to the toilet. The entrance to the hotel is also adapted for wheelchair users.

What is your cancellation policy?

Please reference the rate that you booked for the cancellation policies associated with it or our terms and conditions of sales.

What are your terms & conditions of sale ?

To read of our terms and conditions of sales, please click here.

How do I subscribe to the cancellation insurance?

Once you have chosen the dates of your stay and your room, our partner Europ Assistance will offer you a cancellation insurance.  You can take out this insurance directly on our booking engine , just before confirming your stay. To find out more, read the cancellation insurance summary and terms and conditions. Book your stay with peace of mind!

Is the hotel suitable to accommodate for families?

If you would like to stay with your family at the Grand Hôtel Français, please note that some of our Deluxe and Deluxe Balcony rooms can accommodate up to 3 people. Please contact reception so that we can adapt your room when you make your reservation. By email:

Do you allow pets?

We are happy to accommodate one (1) pet per room per night (max 10kg) for €10 per night per room. Your very special guests will even be provided with a basket and bowl.

Please leave them in your room if you are going to the breakfast room, or in their carrier bag if you wish to take them with you. Please also keep them on a leash or in their carrier bag when moving around the hotel. They will undoubtedly be exemplary guests, but we ask you to clean up any messes they make and prevent them from barking. Any damage caused by your dog will be billed to you.

Service dogs are of course welcome throughout the hotel.

What means of payments do you accept?

We accept cash and all major credit cards, including Visa, American Express and MasterCard. Please note that we cannot accept payment by cheque. Our hotel does accept cash as payment at check-out, but a valid credit card must still be presented upon arrival.

Will I be billed directly when I give my credit card number?

For all reservations, the customer must provide a credit card number in order to guarantee the reservation of your room for the duration of your stay:

-In the case of a reservation at the flexible rate, a pre-authorisation of one (1) euro on your payment card at the time of reservation. 7 days before your arrival, a new pre-authorisation equivalent to the amount of the first night will be made on your payment card, for all types of rate conditions (except non-refundable rates).

-In the case of a non-refundable booking, the full amount of the stay will be debited at the time of booking.

Will I be debited directly when I give my bank card number or will I pay at the hotel?

To guarantee your security and ensure greater confidentiality, our website uses the SSL encryption protocol. When data is transferred over the Internet, the information entered in the various forms is automatically encrypted. The SSL (Secure Socket Layer) encryption system automatically encodes data before it is transmitted over the Internet. It is only decrypted once it reaches the server of our booking engine & online payment provider.

SSL is currently the most reliable and widespread solution. To be sure that your browser is compatible, check for a key or padlock icon.

Are VAT and city tax included in the price of my stay?

Rates include VAT but exclude the current city tax per person per night.

How many rooms can I book at once on your website?

If you would like to make a group booking for a celebration or event at our hotel, please note that the maximum number of rooms that can be booked online is four (4). Lookinf to book more? For detailed information, please contact our team at the following e-mail address :

Can seminars and meetings be held in the hotel?

The Grand Hôtel Français offers two modern, soundproofed spaces for your events, meetings and seminars. For further information >


What time is check-in & check-out?

Rooms are available from 3 p.m. on the day of arrival (local time) and must be vacated by 12 p.m. on the day of departure.

Can I smoke in the hotel ?

For the comfort of our guests, the hotel's communal areas are entirely non-smoking. Smoking in your room or in these areas will incur a €68 fine. For guests who still wish to smoke during their stay, we invite you to select a superior or deluxe balcony room. Smoking is only permitted on balconies, and not in rooms.
Find out more about the superior balcony >
Find out more about the deluxe balcony >

Is there a extra charge for WIFI?

No, Wi-Fi is complimentary at the Grand Hôtel Français.

Where can we park our car?

The hotel does not have a car park. However, you can park your car at the Parking Clémenceau, located at 13 bis Cours Georges Clemenceau, 33000 Bordeaux. Open 24 hours a day, this car park is a 4-minute walk from the hotel. To take advantage of the preferential rates granted to hotel guests (15 euros per day), please contact us by email: or via whatsapp +33 6 31 46 31 45.

To drop off your suitcases at the hotel: Please contact us before your stay so that we can give you the entrance code for rue du Temple.

*To benefit from the hotel's preferential rate, please remove your electronic toll tag before entering the car park.

Do I need a credit card at check-in?

Yes, all guests need a valid credit card that matches their Identification.

At what time can I take my breakfast?

Continental buffet breakfast is served from 6:30 to 10:30 and costs EUR 17 per person per day for adults and EUR 8.5 per day for children aged 6 to 11. It is free for children under 5. We also offer gluten-free products to suit your dietary requirements.

I haven't booked my breakfast. Can I have it on spot on the day?

On simple request to our team, and payment of the supplement due, you can have access to the breakfast room.
If your room is marked "breakfast included", you do not need to book breakfast: it is included in the price of your stay.

What are the cocktail bar's opening hours?

The Casa Bordeaux cocktail bar is open Thursday to Monday from 6pm to 12:30am.

What are the hotel's environmental initiatives?

Commitment to the environment is an integral part of the values of the hotels in the GINTO collection, including the Grand Hôtel Français. We are proud to have been awarded the green key and to be the first hotel in Bordeaux to be awarded the ecolabel. The Grand Hôtel Français is also reducing its consumption of plastic by offering all its guests the chance to fill up as much as they like with still or sparkling water from a Castalie carafe made available during their stay. To find out more >

*after MY STAY*

How can I get a copy of my invoice?

Please contact us at the following e-mail address: .

I've forgotten something at the hotel, what can I do to have it back?

If you forget any personal items during your stay at the hotel, please contact us directly at the following e-mail address:

I want to share my feedback after my stay: how do I go about it?

Following your stay, you will receive a questionnaire to give us feedback on your experience.

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